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Privacy Policy

This privacy notice sets out important information about how we will collect and use personal information about you when you visit our websites, use our applications, or go on our social media pages (regardless of where you visit it from).

This notice also describes what legal rights you have when we handle your information.

 

Our website is not intended for children, and we do not knowingly collect information relating to children through our website. We may change this privacy notice from time to time, so it is best always to check on our website for the latest version.

 

Please take a moment to read this privacy notice. If you have any questions, please contact us, and details about how you may do that are included below.

 

Who are we?

We are Evermore Care Ltd, registered at Strawberry Fields Hub, Euxton Lane, Chorley, PR7 1PS.

 

Evermore Care Ltd may, to the extent relevant, collect, retain and use information about you, and we refer to these in this privacy notice as Evermore Care Ltd.

 

What information do we hold about you?

We hold information about you in connection with your visits and activities on our website. This may be information about you that you give us by filling in forms on our website – www.evermorecare.com, if you submit your contact information on our site, or if you report a problem with our website.

 

Personal information may include:

  • Identity Data such as first name, last name, username, or similar identifier. It might also include enquiry and admissions data.
  • Contact Data such as postal address, email address, and telephone numbers.
  • Transaction Data such as details of services we have provided or are providing to you.
  • Technical Data such as internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. For more information about the cookies we use, please see our Cookie Policy, available at: https://evermorecare.com/cookie-policy/
  • Usage Data such as information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through, and from our site (including date and time), page response times, length of visits to certain pages, methods used to browse away from the page, and any phone number used to call our customer service number.

 

We may also collect Special Categories of Personal Data about you, such as details about your health. We may also collect, use, and share Aggregated Data, such as statistical or demographic data for any purpose.

 

Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data, which will be used in accordance with this privacy notice.

 

How is your personal information collected?

We use different methods to collect information from and about you, including through:

 

Direct interactions

You may give us your Identity or Contact Data by filling in forms or by corresponding with us through the website or by post, phone, or email. This includes personal data you provide when you:

  • Apply for our services.
  • Subscribe to our service, publications, or newsletters.
  • Enter a competition, promotion, or survey.
  • Give us some feedback.

 

Automated technologies or interactions

 

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

 

We collect information from or about the phones or other devices where you install or access our services, depending on the permissions you’ve granted. We may associate the information we collect from your different devices, which helps us provide consistent services across your devices. Here are some examples of the device information we may collect:

  • Attributes such as the operating system, hardware version, device settings, file and software names and types.
  • Device locations, including specific geographic locations, such as through GPS, Bluetooth, or WiFi signals.
  • Connection information such as the name of your mobile operator or ISP, browser type, language and time zone, mobile phone number, and IP address.

 

Third parties or publicly available sources

 

This is information we receive about you if you provide your information to us through a third party, for example, referral information or other healthcare professionals (this includes Special Categories of Personal Data), Facebook, Twitter, or LinkedIn. In this case, you will have been informed when your data was collected of the purpose for which we were collecting it. We will only use your information collected from third parties for the purpose for which we collected it.

 

How will we use information about you?

We will only use your personal information when the law allows us to. Most commonly, we will use your personal information in the following circumstances:

  • Where we need to perform the contract we have entered into with you.
  • Where we need to comply with a legal obligation or regulatory obligation or in connection with legal proceedings.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where you have provided your consent to us doing so.

 

We may also use your personal information in the following situations, which are likely to be rare:

  • Where we need to protect your interests (or someone else’s interests).
  • Where it is needed in the public interest.

 

Situations in which we will use your personal information

The situations in which we will process your personal information include:

  • To register you as a new customer or service user.
  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information and services that you request from us.
  • To notify you about aspects of or changes to our service.
  • To manage our relationship with you.
  • To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).
  • To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.
  • To discuss any enquiries from you or referrals you have made and to direct service users to the most appropriate location or service provided by us.

 

Cookies

  • You can set your browser to refuse all or some browser cookies or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy, available at: https://evermorecare.com/cookie-policy/

 

Do we share information about you with others?

We may share your information with others, and in each case, we will do so appropriately. For example:

  • With selected third parties assisting with the optimisation of, or hosting, our website and search engine providers that assist us in the improvement and optimisation of our site.
  • With external organisations such as our lawyers, auditors, financial, tax, and public relations advisors.
  • With third-party suppliers, for example, in relation to workforce management services, employee benefits schemes, IT systems, or document storage.
  • With service users, their families, and advisers to respond to questions, complaints, or claims.
  • With other entities in our group for reporting activities, system maintenance, or group restructuring.
  • With regulators such as the Care Quality Commission, the Information Commissioner’s Office, and the Health and Safety Executive.
  • With the police and other third parties, where reasonably necessary for the prevention or detection of crime.

 

Where we store your personal information and for how long, and how secure is it?

The information we hold about you is securely stored in the United Kingdom and the EU. Some external third parties may be based outside the EEA, so their processing of your personal data may involve a transfer of data outside the EEA.

 

We will not keep your personal information longer than is necessary for the purposes outlined in this policy. For further details, please see our document retention policy or contact us.

 

What are your rights?

The law provides you with certain rights, including:

  • Right of access: To request a copy of the information we hold about you.
  • Right to rectification: To have incorrect or incomplete information corrected.
  • Right to erasure: To request that we delete your information, subject to certain conditions.
  • Right to restrict processing: To request that we stop processing your data in certain situations.
  • Right to data portability: To request that we transfer your data to another party.
  • Right to withdraw consent: If consent was the basis for processing your data.
  • Right to object: To object to processing in certain circumstances.

 

For more details or to exercise these rights, please contact us in writing at Strawberry Fields Hub, Euxton Lane, Chorley, PR7 1PS, or by email at info@evermorecare.com.

 

Complaints to the Information Commissioner’s Office

You can complain to the ICO if you are unhappy with how we have handled your request or personal information. More details are available at: https://ico.org.uk/. Alternatively, you can contact them by post at Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF; telephone 0303 123 1113; or email: casework@ico.org.uk.

 

Keeping us informed

It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes.

 

If you have any questions about this privacy notice or would like to exercise your rights, please contact Evermore Care Ltd at info@evermorecare.com.

We are proud to announce

CQC rated

Ashton Manor care home is proud to receive an overall CQC rating of Good 

CQC Good

Top 20 Award

One of the winners of Carehome.co.uk’s Top 20 Care Home Awards 2023

Evermore Awards

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Evermore Care Ltd, Registration Number 11625490, Strawberry Fields Hub, Euxton Lane, Chorley, PR7 1PS